At leathershearlingjacket.com, we take great pride in the quality and craftsmanship of our leather shearling jackets. However, if you’re not completely satisfied with your purchase, we offer a flexible return and refund policy to give you peace of mind while shopping with us.
1. Return Policy – 90 Days
We accept returns within 90 days from the date of delivery. To be eligible for a return, the following conditions must be met:
Eligible Return Conditions:
- Item must be in original, unworn, and unwashed condition
- Must include original tags and packaging
- No signs of wear, stains, or odor
- Must be a standard-sized item (custom, tailored, or personalized jackets are non-returnable unless defective)
If your return meets these conditions, we will be happy to offer you a full refund or exchange.
2. Non-Returnable Items
The following items are non-returnable:
- Customized or made-to-measure leather shearling jackets
- Items returned after the 90-day window
- Items not in their original condition (used, damaged, or altered)
3. How to Initiate a Return
To begin a return request, please follow these steps:
- Contact our support team at [email protected] with your order number and reason for return.
- Our team will verify the request and provide you with return instructions and a return address.
- Ship the item back using a trackable shipping service. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Policy – 14 Days Processing
Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved:
- Refunds are issued within 14 business days to your original payment method.
- You will receive an email confirmation once your refund is processed.
- Shipping costs (if any) are non-refundable, unless the return is due to our error (e.g. wrong item or defect).
5. Exchanges
We are happy to offer exchanges for:
- Size changes
- Color swaps (if available)
- Defective or damaged jackets
Please contact our support team to check availability before sending back your item.
6. Damaged or Defective Products
If your leather shearling jacket arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. Include photos of the issue, and we will offer a replacement or a full refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received your refund after 14 business days:
- Check your bank or card account again
- Contact your payment provider (some banks take longer to post the refund)
- If you’ve done all of this and still have not received your refund, please email us at [email protected]
8. Contact Us
For any questions related to returns, refunds, or exchanges, feel free to reach out:
Phone: +44 7498 448967
Email: [email protected]
Business Address: 7, Bell Yard, London, WC2A 2JR, United Kingdom
We’re committed to making your experience at leathershearlingjacket.com as smooth and enjoyable as possible. Your satisfaction is our top priority.