You’ll find answers to the most common questions about our products, shipping policies, returns, and more. If your question isn’t listed here, feel free to [email protected] or call us at +44 7498 448967.
Product Information
Q1. What type of leather is used in your shearling jackets?
We use premium-grade genuine leather such as lambskin and cowhide, paired with real shearling wool linings. Each jacket is crafted with care to ensure style, warmth, and long-lasting durability.
Q2. Are your leather shearling jackets real or faux?
All jackets at leathershearlingjacket.com are made using authentic leather and genuine shearling unless clearly stated otherwise in the product description.
Q3. How do I find my correct size?
Each product page includes a detailed size chart. We recommend measuring your chest, shoulders, and arms and comparing them to the chart. If you’re unsure, feel free to contact our sizing experts for guidance.
Q4. Do you offer custom sizing or personalization?
Yes, we offer custom-made leather shearling jackets. For personalized requests (e.g., initials, size modifications), email us at [email protected] before placing your order.
Shipping & Delivery
Q5. How long does shipping take?
We process all orders within 3 business days, and shipping usually takes 5–7 business days depending on your location. Visit our Shipping Policy page for full details.
Q6. Do you ship internationally?
Yes! We ship our jackets to most countries worldwide. International delivery times and customs charges may vary depending on your region.
Q7. How can I track my order?
Once your order ships, you’ll receive a tracking number by email. Use that number to track your shipment on the courier’s website.
Returns & Refunds
Q8. What is your return policy?
You may return your jacket within 90 days of delivery as long as it’s unworn, unused, and in original condition. Custom or personalized items are non-returnable. Visit our Return & Refund Policy for more info.
Q9. How long does it take to get my refund?
Approved refunds are processed within 14 business days after we receive and inspect your returned item.
Payments & Orders
Q10. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, Amex), PayPal, and other secure payment gateways. All transactions are encrypted for your protection.
Q11. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of purchase. After that, your jacket enters production or dispatch, and changes may not be possible.
Care & Maintenance
Q12. How should I care for my leather shearling jacket?
- Store in a cool, dry place
- Use a leather conditioner every few months
- Avoid machine washing
- Spot-clean shearling with a soft cloth or take it to a professional leather cleaner
Q13. Will the leather stretch or change over time?
Yes, genuine leather naturally softens and molds to your body with wear, enhancing the fit and comfort over time.
Other Questions
Q14. Do you offer wholesale or bulk discounts?
Yes, we provide special pricing for bulk or wholesale orders. Contact us at [email protected] with your requirements.
Q15. Are your jackets suitable for extreme winter conditions?
Our leather shearling jackets are designed for cold to extremely cold climates and provide excellent warmth and insulation. They combine fashion with function.
Still Have Questions?
We’re always happy to help!
Email: [email protected]
Phone: +44 7498 448967
Address: 7, Bell Yard, London, WC2A 2JR, United Kingdom